Equality, Diversity & the Law
Which staff in your organisation need to understand their rights and responsibilities under the current equality legislations? All of them.
On completion of this module participants will have an overview of current UK equality and employment legislation and regulations.
This unit is aimed at individuals who work with people. Anyone who is part of a team, or interacts with others on a daily basis as part of their work, will benefit from Working Together.
This unit covers the following topics:
- appropriate language
- cross cultural communication
- supporting colleagues
- challenging prejudice and discrimination
- harassment and bullying
Sensitive Service Provision
As our client base changes, the way we deliver services needs to change along with them. We need to be more aware of how difference affects what our customers and service users want from us.
The Sensitive Service Provision unit addresses:
- recognising and meeting customers’ needs
- serving disabled customers
- cultural norms
- religious sensitivity in service provision
- addressing the age barriers
Managing diverse teams presents specific challenges to managers; helping each individual maximise their potential whilst providing unbiased support and guidance.
By completing Managing Diversity managers learn about:
- the benefits of a diverse team
- giving feedback across a cultural divide
- support and supervision for diverse teams
- avoiding bias in management
- robust management not bullying
Recruitment and selection of staff is one of the most costly processes undertaken by managers, finding the best person for a role depends on effective and fair processes.
Participants learn how to address diversity in:
- writing job descriptions and person specifications or role profiles
- carrying out monitoring and using monitoring information
- short listing and interviewing
- implementing positive action
Planning for Diversity
This unit is aimed at those with strategic roles or those who have responsibility for policy development. This is likely to include board members, elected members and non-executive directors of organisations in the private, public and voluntary sectors.
Planning for Diversity covers the following topics:
- mainstreaming as a concept
- the role of monitoring
- representation and consultation
- impact assessment