9 May 2018

Permanent Client Liaison Injury Advisor

Directline Group – Posted by AdminCroydon, England, United Kingdom

Job Description

As part of its commitment to extend the provision of legal services it offers to its customers, Direct Line Group launched the law firm, DLG Legal Services.  

We are looking for a Client Liaison Injury Advisor to join this business area at our Croydon office on a permanent basis.

What being a Client Liaison Injury Advisor involves

You will act as the first point of contact for all customer related queries prior to client being allocated to a Fee Earner. You will aim to convert potential clients into customers, while obtaining passenger details for additional conversions at the same time. You will also act as the first point of contact with potential customers, ensuring that all dealings and interactions reflect the professional and customer focused nature of our business.


Key Accountabilities

  • Initial contact with the client referral
  • Converting client referral into a customer
  • Converting passenger referral into a customer
  • Providing clear and correct information in a user friendly manner
  • Completing telephone Q&A with client
  • Instructing Medical Agencies
  • Proactively managing the client’s expectations
  • Using clear and plain explanations and terms, with a friendly, empathetic and reassuring attitude
  • Active listening and communication style
  • Highly professional manner
  • Reflect the brand image and customer focused ethos
  • Instructing the treatment provider
  • Achieving KPI targets

Qualities you’ll need

  • Excellent telephone manner and a passion for customer service
  • Experience of working in a sales call centre environment is preferable
  • Ability to work as a member of a team
  • Ability to work under pressure, and excellent attention to detail
  • Must be able to use own initiative and prioritise
  • Flexibility in work content

Hours of work: 35 hours per week, on Monday-Friday between 9am-7pm, with rota basis work on Saturdays

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts – a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.

Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation’s best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

Closing Date; Ongoing

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How to Apply

Link above.

Job Categories: advisor. Job Types: Permanent. Job Tags: Job. Salary: Competitive.

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