26 Nov 2018

Full-Time Commercial Liability Claims Handler

Directline Group – Posted by AdminManchester, England, United Kingdom

Job Description

Direct Line Group is one of the leading motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG.  Our mission is to make insurance easier and better value for customers.

Excellent claims handling is essential to our success.  We now have an exciting opportunity for a Commercial Liability Claims Handler.  This is a full time, permanent position based at our Manchester City Centre Office.

Working in a team of 8 Claims Handlers, you will play a key part of ensuring that our commercial customers have an efficient and fair experience and really deliver on our promise. Striking a delicate balance between the needs of our business customers and the demands of third parties, we maximise value, minimise cost and examine claims for fraudulent activity.

Commercial Liability Claims Handler

As a Commercial Liability Claims Handler, you will have exposure to a mix of both injury and third party property claims. You will work on multiple brands within DLG and will be responsible for handling all Commercial Liability Claims within a defined handling authority from ‘cradle to grave’.

What being a Commercial Liability Claims Handler involves:

  • End to end claims handling of own caseload – managing up to circa 170 cases at any one time
  • Managing customer/involved party expectations throughout the life-cycle of the claim
  • Determining indemnity and thereafter investigating and negotiating settlement of claims
  • Effectively managing claims spend and the accuracy of file reserves
  • Identifying any fraudulent activity
  • Organising and using approved internal and/or external suppliers
  • Adhering to regulatory timescales and guidelines
  • Maximising own contribution to Commercial Claims area through focus on own personal development
  • Achievement of defined Business targets/measures

Skills and Qualities we are looking for:

  • Previous experience of handling Employer Liability & Public Liability injury claims
  • Experience of commercial liability property damage claims would be desirable
  • Experience of managing own caseload of claims from claims initiation & investigation through to claims negotiation & settlement
  • Knowledge of insurance principles, practice and fraud
  • Excellent customer service skills
  • The ability to work in a pressurised environment and meet tight deadlines
  • The desire to build strong and effective relationships with direct customers/brokers and stakeholders

Hours: 35 hours per week (Mon-Fri) 9am -5pm

Closing date: 1st December 2018

Life at Direct Line Group

Let our colleagues answer your questions and tell you what it’s really like to work at DLG. Visit our discussion hub (https://directlinegroupcareers.career-inspiration.com/app/home/) to find out why Direct Line Group is a special place to work.

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts – a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.

Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation’s best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

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Job Categories: Claims. Job Types: Full-Time. Job Tags: Job. Salary: Competitive.

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