5 Jan 2018

Part-Time Customer Contact Centre Agent

West Yorkshire Police – Posted by AdminFoundry Square, England, United Kingdom

Job Description

We are looking to recruit Customer Contact Centre Agents to join the Communications department at West Yorkshire Police Headquarters. We need you to provide a professional call handling service in relation to crime and incident recording to members of the public and the Force.

 You will answer calls for service including 999 calls, carry out telephone assessments and accurately record and communicate information to provide the caller with either an appropriate Police response or a referral to an appropriate partner agency.  You will operate and interrogate a range of technology in order to initiate a response to police officers and staff, this information is required to respond to and deal with incidents in line with Force policy.

 To be successful in this demanding role you will already have experience of databases and their use with the ability to successfully complete various IT courses required for this role. You must have a minimum typing speed of 25 wpm with good verbal and written communication skills.

 We are looking for candidates who are able to work a full rotating shift pattern (covering 24hours, 365days) as required & to also be flexible to suit the requirements of the department.

 Candidates with previous experience of working in a call centre environment would be desirable

 Successful candidates MUST complete the initial 12 week FULL TIME training which is essential for this role.

 We are looking to hold a succession list for anyone who has successfully passed the interview and subsequent vetting process.

 These posts are suitable for job share. The application process will close at 1600 hours on the date shown.

Closing Date: 15th January 2018

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Job Categories: Customer Service. Job Types: Part-Time. Job Tags: Afternoon, customer service, hours, part-time, police, and West Yorkshire Police. Salary: Competitive.

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