6 Feb 2018

Permanent Customer Service Advisor

Sky – Posted by AdminDublin, County Dublin, Ireland

Job Description

Customer Service Advisor – Contact Centre

Burlington Plaza Dublin

Permanent, Full-time

Fantastic benefits including free Sky Q, ½ price phone & broadband and lots of other great Sky perks

As a Customer Service Advisor in our Dublin Contact Centre, you’ll speak with customers who have an issue or question about their Sky service. You’ll quickly understand their needs and resolve their queries, whilst also looking for additional sales opportunities which would enhance their Sky experience. You won’t be going it alone. Putting customers first is a top priority here and you’ll be part of a supportive, fun and friendly team who are all focused on having great conversations.

Your responsibilities include: 

  • Working to meet daily and weekly targets
  • Helping customers to solve any queries that they may have in an efficient and professional manner
  • Gaining a clear understanding of what’s important to each customer so that you can give them a tailored solution and actively look for opportunities to match Sky’s products to our customer’s needs
  • Using your listening and influencing skills
  • Doing the right thing for our customers

Who we’re looking for…

The most important skills in this role are great communication and customer service, with a genuine enthusiasm for delivering the best possible service. You’ll love a challenge, and be keen to meet a target that stretches you. Most of all, you’ll be a people person and love working a role where you can chat with lots of new people and put them first.

We’ll be there every step of the way

We want you to do well.  Your first few weeks will be spent learning the ropes during our comprehensive induction training. From here you’ll graduate to our “Academy”, applying what you’ve learnt with the support of a “buddy” when speaking to customers. In addition to this, you’ll receive on-going training to help you develop your career in the direction you want.

And the perks?

To help you have better conversations with our customers and understand our products inside out you’ll receive free Sky Q and ½ price phone and broadband. On top of this you’ll also receive 30 days annual leave (plus three bank holidays), a great uncapped bonus scheme, ongoing sales incentives throughout the year, private health care, Maternity Benefit an excellent pension scheme and a Share save scheme.

Getting here is easy too with great bus and rail links. We have all you need on site with our subsidised canteen, and plenty of chill out areas.

Sound like you?  Click “Apply” and you could be part of our great team.

It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Background Check.

Believe in Better

Closing Date: Ongoing

To apply for this available Job Vacancy please click Here

How to Apply

You can apply for this available Job Vacancy by clicking the link above.

Job Categories: Customer Service. Job Types: Permanent. Job Tags: Job, sky, and Vacancy. Salary: Competitive.

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