20 Nov 2018

Full-Time HRIS Support Analyst

Directline Group – Posted by AdminEngland, United Kingdom

Job Description

At Direct Line Group, we’re shaping the future. With a mission to make insurance easier and better value for our customers, we embrace change in all its richness and variety. It’s not just what we do; it’s how we do it. We bring our whole selves to work every day and embrace fresh thinking – after all, Britain is constantly changing and to protect the nation, we adapt with it.

Across our diverse brands – including Direct Line, Churchill, Privilege and Green Flag – change takes many forms. We appreciate the knowledge and skills that each one of us brings to the business. It’s hard not to be inspired by the things that make us unique. Boldness, curiosity and enthusiasm go a long way. And they’re helping us transform the industry we lead.

A fantastic opportunity has arisen for a HRIS Support Analyst on a 6 month Fixed Term Contract permanent, full-time basis.

Purpose of the Role

Provides effective support for all DLG HR Systems business and HR administrative users. This is a specialist role that requires a blend of traditional first line support skills as well as more complex second analysis, diagnosis of complex issues together with excellent communication and stakeholder management skills. Additionally, the HRIS Support Analyst will be expected to contribute to the development, testing and implementation of BAU change requests and project activities where appropriate.

What being a HRIS Support Analyst involves:

  • Apply reasoning to analyse the relationship between different parts of problems/issues/situations to distinguish causes from symptoms.
  • Effective incident management, keeping involved parties updated with progress and keeping the flow of communication open.
  • Diagnose and resolve appropriate incidents at first point of contact to agreed SLA targets.
  • Proactively engage teams/individuals with regular Systems Support touch points to ensure that changing business needs continue to be met.
  • Ensure that the security relating to all HR systems is carefully managed in line with documented processes and observing least privilege principles.
  • Conduct & evidence regular user entitlement review to provide assurance to risk and audit that access to HR systems remains appropriate and up to date.
  • Monitor system process,integrations taking appropriate steps to prevent escalation of local failures.

Skills and Qualities you’ll need:

  • Very strong interpersonal and communications skills with a strong customer focus
  • Being able to write clearly to ensure documentation can be used and understood easily
  • Experience in computing, problem solving, and/or troubleshooting
  • Current and relevant IT and helpdesk skills
  • Awareness of and development of industry standards with regards to incident management, eg ITIL
  • Ability to analyse, diagnose and fix a diverse range of systems issues
  • Process Re-engineering
  • An understanding of the software and equipment used across HR

Hours: 35 hours per week, Monday – Friday

Life at Direct Line Group

Let our colleagues answer your questions and tell you what it’s really like to work at DLG. Visit our discussion hub (https://directlinegroupcareers.career-inspiration.com/app/home/) to find out why Direct Line Group is a special place to work.

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts – a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.

Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation’s best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

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Job Categories: Analyst. Job Types: Full-Time. Job Tags: Job. Salary: Competitive.

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