30 Jan 2018

Permanent Media Researcher

Sky – Posted by AdminAnywhere

Job Description

Location: TBC

We’re part of Europe’s leading entertainment and communications business. With over 22 million customers across five countries, we make life easier by entertaining and connecting people. It’s a genuine team effort. That’s why we want talented people, like you, to join us and help make the future happen.

Sky Production Services provides production services for all of our Content Creation teams – Sport, News and Entertainment. We also provide our services to Independent Production Houses. With over 700 talented people, we make sure our customers’ have a great experience; from the pictures they see to the sound they hear.

A great opportunity is now available to join Sky’s Media Research department. The Media Research department provides a high level of customer service to ensure the delivery of video content to a variety of clients including Sky Sports News, Sky Sports and Sky Marketing.

The perks 

As a valued employee of Sky, you’ll benefit from a free Sky Q premium package (one off payment required for installation), an excellent pension scheme and private health care. Plus, there’s a great range of other benefits to fit around your needs too.

Your key responsibilities:

As a Media Researcher you will be flexible in approach to adjust to change in order to meet challenging deadlines. You will show an ability to lead by example, to learn and apply new skills quickly and effectively in a fast moving dynamic department. You will be required to be self-motivated with strong initiative skills to tackle daily tasks. Proven ability to organise and communicate effectively within a pressurised environment is essential.

The role provides a core line of communication for all clients, and therefore demands a high level of customer service and client focus.

– To proactively ensure a fast and accurate 24 hour Research & VT Library service which is available to all Sky, and some 3rd Party channels, providing both efficient and effective results.
– A good knowledge of sport would be desirable and advantageous to provide a quick turnaround service of sports content for Sky Sports News. Utilising all available resources to ensure the most appropriate footage is provided.
– The role is based on a shift pattern Monday – Sunday that is subject to change and can also include night shifts.

Your skills:

The candidate should be aware of working practices to achieve multi-skilled functionality across all the department’s roles, with a working knowledge of workflows and its facilities available, up to a level to be able to carry out operational responsibilities.

– Fully aware of customer requirements and have the ability to respond accurately to specific needs. You must demonstrate experience of customer care, a professional approach and a friendly manner, to a very high standard in a similar role.
– Able to demonstrate clear and concise communication skills with colleagues and customers alike, in order to provide a high standard of relevant and timely information pertaining to the work carried out.
– The ability to assess, maintain and develop own performance.
– Understanding of the core business of Sky and the roles that the Content Services department fulfils within the corporation as a whole, helping achieve its wider objectives.
– Delivery of a basic appreciation of support structures, reporting day to day frontline technical faults accurately through these, creating and maintaining effective relationships with the support personnel and aiding others in doing the same.
If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today.

Happy to talk flexible working.

It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.

Believe in better

Closing Date: 09-02-2018

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Job Categories: Media. Job Types: Permanent. Job Tags: Job, sky, TBC, and Vacancy. Salary: Competitive.

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