19 Jun 2017

Full-Time Processing Centre Operative

Directline Group – Posted by AdminLeeds, England, United Kingdom

Job Description

Processing Centre Operative

Purpose of the Role

The daily function of a processing operative is to be responsible for all sorting, batching and processing activities in the Processing Centre within Logistics, this function is currently paper based with the long term aspirations to be digital.

The operative will need to be flexible and easily able to transition within the tasks across the operational hours and able to operate within a section of Logistics to provide an efficient, secure, lean and cost effective end to end process to support the business.


  • Ensuring service quality and efficiency goals are met within Logistics
  • Operating processing equipment, including X-Ray Machines, Letter Openers, Inserters & Scanners
  • Accurate sortation of all incoming mail including rough and fine sort, batch preparation (paper correspondence) and signed for/recorded items
  • Validate and scan paper correspondence to the correct queues
  • Quality Assure scanned batches to eliminate the risk of rescanning work and ensure high quality is consistent
  • Prepare, scan and archival of all physical, cherished and special/recorded delivery items
  • Handling of all requests via queues and mailboxes including customer communication
  • Routing of electronic documentation and linking to the correct claim (indexing)
  • Investigation & routing of electronic documents unable to link directly to claim (exceptions)
  • Data entry related activities
  • Deal sensitively with highly confidential information
  • Ensure distribution of mail (collections/deliveries) are completed daily around the site
  • Manual Handling (e.g. movement of mail and/or boxes)
  • The ability to balance high quality with high volume
  • Ensure all activities are delivered within Service Level Agreements (SLA)
  • Despatch all outbound correspondence utilising the most appropriate, cost effective service
  • Develop knowledge of all process centre procedures and processes, including developing a wider business knowledge whilst developing good working relationships
  • Ensure accurate collection of MI to the Senior Processing Operative
  • Co-ordinate ad hoc local courier requests
  • Identify, highlight and help deliver improvement opportunities to line management (e.g. Lean)
  • Positive demonstration of the Group values
  • Volunteer and undertake regulatory testing for business continuity
  • Attend and participate in touches
  • Attention to detail
  • A passion for becoming the best at what you do
  • Ability and willingness to travel
  • Identify, own and manage the risks involved in running our business appropriate to role, in line with the DLG Insurance risk framework
  • Managing the storage, retrieval and destruction of items held within department in line with DLG policies, also to include the control of all physical items received

Working operational hours (8 hours per day) between 07:00 (7 am) – 18:00 (6 pm) Monday to Friday.  You may be required to work overtime

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts – a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.

Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation’s best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

Closing Date: 16th of June

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How to Apply

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Job Categories: Other. Job Types: Full-Time and Permanent. Job Tags: Directline Group, diversity, equality, full time, inclusion, leeds, permanent, and processing centre operative. Salary: Competitive.

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