5 Jan 2018

Officer Public Enquiry Officer

West Yorkshire Police – Posted by AdminBradford, England, United Kingdom

Job Description

West Yorkshire Police is looking to recruit 3 Public Enquiry Officers. We have a 37 hour non-enhanced post based at Elland Road, Leeds, and two 18.5 hour job share posts based at Halifax and Huddersfield. The 18.5 hour posts will attract additional enhancements for shifts/weekend working.

The main purpose of your role is to provide a customer focussed interface between West Yorkshire Police and the general public in support of the Force and District Policing Plans. You will ensure that enquiries are dealt with efficiently, effectively and in accordance with the Force Electronic Operating Guidelines, current legislation and data protection requirements.

Eligible candidates will have a good command of English both verbal and written, as well as a good working knowledge of computerised databases.

These roles would suit candidates with previous experience of working in a similar customer focussed environment, who can communicate clearly and deal with challenging customers with empathy and understanding.

In addition, you must be able to work at other locations, work shift patterns as required and carry out dynamic self-risk assessment.

The full time post is suitable for job share. The application process will close 1600 hours on the date shown.


Closing Date: 22nd January 2018

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Job Types: Officer and Public. Job Tags: Enquiry, Job, officer, police, public, uk, Vacancy, West Yorkshire Police, and yorkshire. Salary: 20,000 - 40,000.

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