9 May 2018

Full-Time Transformation Consultant

Directline Group – Posted by AdminLeeds, England, United Kingdom

Job Description

At Direct Line Group, we’re shaping the future. With a mission to make insurance easier and better value for our customers, we embrace change in all its richness and variety. It’s not just what we do; it’s how we do it. We bring our whole selves to work every day and embrace fresh thinking – after all, Britain is constantly changing and to protect the nation, we adapt with it.

Across our diverse brands – including Direct Line, Churchill, Privilege and Green Flag – change takes many forms. We appreciate the knowledge and skills that each one of us brings to the business. It’s hard not to be inspired by the things that make us unique. Boldness, curiosity and enthusiasm go a long way. And they’re helping us transform the industry we lead.

As part of this, we are now recruiting a Transformation Consultant to join the team on a full time, permanent basis.

What being the Transformation Consultant involves:

  • Working within a dynamic and innovative team within our Motor business area to deliver change which supports our key strategies, to be a smart and efficient manufacturer, and to lead and disrupt the market.
  • Creating and driving new propositions for our customers by working within the wider motor industry sector, helping us to be a great retailer by collaborating with both internal and external stakeholders, and by developing the way we use technology to promote the use of web-portals and inter-active provision of motor services
  • Supporting the implementation of initiatives and process improvements or enhancements which will improve efficiency and be an enabler for the launch of both new and existing products and processes e.g. retail product and claims fulfilment solutions
  • Building on existing experience and knowledge in the technology arena to support the integration of systems and services across the business
  • Driving consistent and improved system compliance across all networks to ensure we meet our regulatory responsibilities
  • Ensuring that departments and suppliers consider the customer as central to project work, ensuring compliance with the principles /outcome of Treating the Customer Fairly (TCF).

  • Highlighting risks, issues or events that may affect the delivery of BAU or projects / programmes through effective analysis and communication.

  • Controlling and managing operational costs

  • Actively engaging with DLG business colleagues and external suppliers to promote innovation and positive change

  • Identifying, owning and managing the risks involved in running our business appropriate to the role, in line with Direct Line Group risk

Skills & qualities you’ll need:

  • Prior experience with exceeding key customer metrics, ensuring that the customer experience is at the heart of everything we do
  • Previous experience in a motor industry preferred
  • Strong communication and negotiation skills
  • Good eye for detail
  • Experienced in taking ownership for your own and your collective team resource so it is utilised to meet customer demands and achieve business SLA’s
  • Home Working is Beneficial
  • Driving to Non DLG Offices is an essential part of the role.

Hours: 35 Hours (Monday – Friday 9am-5pm)

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts – a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.

Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation’s best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

Closing Date: Ongoing

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How to Apply

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Job Categories: Consulting. Job Types: Full-Time. Job Tags: Job. Salary: Competitive.

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