20 Nov 2018

Full-Time Vehicle Damage Assessor

Directline Group – Posted by AdminEngland, United Kingdom

Job Description

At Direct Line Group, we’re shaping the future. With a mission to make insurance easier and better value for our customers, we embrace change in all its richness and variety. It’s not just what we do; it’s how we do it. We bring our whole selves to work every day and embrace fresh thinking – after all, Britain is constantly changing and to protect the nation, we adapt with it.

Across our diverse brands – including Direct Line, Churchill, Privilege and Green Flag – change takes many forms. We appreciate the knowledge and skills that each one of us brings to the business. It’s hard not to be inspired by the things that make us unique. Boldness, curiosity and enthusiasm go a long way. And they’re helping us transform the industry we lead.

We are recruiting a brand new Hub & Spoke team into our Birmingham (Stetchford) site to support our new ways of working projects. The team will need to be open minded, adaptable and enthusiastic to change and have the agility and vision of DLG’s strategic pillar to lead & disrupt the market. The successful candidate will be required to work as part of a team to test new technology and adopt new practices in support of driving our business forward to becoming Britain’s Best Insurer.

Job Purpose

To carry out the assessment of all vehicles, to check for accident damage and produce accurate Audatex estimates to our own high standards at the Direct Line Group Auto Services

This will include

  • Working within site guidelines to ensure effective workflow of job cards to meet the volume targets and identify fast track repairs, ensure parts orders are accurate and follow purchase procedures
  • Constantly reviewing repair best practices to ensure ARC repairs are cost- effective
  • Liaison with the policyholder and DLG engineering function where vehicles are borderline repairable or beyond economical repair
  • The constant delivery of service SLA’s, ensuring customers are contacted regarding repairs and non related damage.
  • Where applicable agree amended repair hours with the workshop leadership teams and technicians
  • Accountable for Health and Safety regulations, company health and safety policies and procedures appropriate to role
  • Achieve and maintain and embed all “best practice” and “lean activities” as dictated by business strategy.

You would have previous experience in a similar role with the following skills/knowledge

  • Experience and knowledge of vehicle repair.
  • Knowledge of Thatcham repair methods, Audatex repair times.
  • Ability to prioritise workloads to ensure you achieve targets.

Life at Direct Line Group

Let our colleagues answer your questions and tell you what it’s really like to work at DLG. Visit our discussion hub (https://directlinegroupcareers.career-inspiration.com/app/home/) to find out why Direct Line Group is a special place to work.

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts – a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.

Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation’s best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

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Job Categories: Assessor. Job Types: Full-Time. Job Tags: Job. Salary: Competitive.

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